Return & Refund Policy

Given that cards are considered special items, returns or exchanges are generally not accepted after the customer has received the goods. We appreciate your understanding.

IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?

If you have received defective, incorrect and / or damaged goods, please contact us within 30 days of receiving your order. Remember to include your order number, photographs of the items and all references related to receiving your package and, in accordance with our money back guarantee, we will do our best to resolve the issue as soon as possible!

Please note* for all damaged orders we will send a new product at our expense otherwise a refund will be issued via a coupon on our website.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at pandcardshouse@gmail.com

Refund Processing Time:

We understand the importance of a timely refund process. Once we receive and approve your refund request, we will initiate the refund within 1-2 business days. However, please note that the time it takes for the refunded amount to be credited to your account may vary depending on your bank or payment processor. Typically, refunds are reflected in your account within 3-5 business days, but it can take longer in certain cases. If you have not received your refund within a reasonable timeframe, please contact our customer support for further assistance.

Refund Coverage:

a) If the mistake or defect is due to our responsibility, such as wrong item shipment or a defective product, we will cover the return shipping costs, and a full refund will be issued to the customer.

b) If a customer requests a refund without any valid reason, they will be required to return the product at their own expense. Regardless of whether the original order had free shipping or incurred shipping charges, the refund amount will be adjusted to deduct the corresponding shipping costs.

Note:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason

Thanks for understanding.